Cancellation and Refund Policy

This policy explains how to cancel LongevityX MD services and when a refund may be available. It is part of our Terms of Use. If this policy and the Terms conflict on cancellation or refunds, this policy controls for those topics. Mandatory consumer-protection laws still apply.

How to cancel or request a refund

Email support@longevityxmd.com from the address associated with your request. Include your full name, the service or order, and what you are asking us to do. We will confirm when cancellation is processed. Do not discard medication until a licensed clinician or pharmacy tells you it is appropriate to do so.

Consultations and intake

If you paid for a clinical consultation and a licensed clinician has not yet completed the visit or issued a prescription, you may request a refund of that consultation fee. Once a licensed clinician has completed the evaluation, consultation fees are generally non-refundable because the professional service has been rendered.

Intake on this Website is not yet collecting payment. No charge is taken on the Get Started page.

Subscriptions and automatic renewal

If you enroll in a recurring program when one is offered, billing cadence and the cancellation cutoff will be shown before you pay. To avoid a renewal charge, cancel through support@longevityxmd.com (or your patient portal, once live) before the disclosed cutoff. Canceling stops future renewals. It does not automatically refund a period that has already started unless this policy or applicable law requires it.

Medications and shipped products

Medications are prepared by licensed partner pharmacies for a specific patient. For that reason:

• Prescription products generally cannot be returned or refunded after they have been dispensed or shipped.
• If your order has not yet been filled or shipped, contact us as soon as possible. We will work with the pharmacy to stop the order when they are able to do so.
• If a shipment arrives damaged, incomplete, or incorrect, email support@longevityxmd.com within 7 days of delivery with photos and the tracking number so we can coordinate with the pharmacy.
• Changing your mind after a customized compounded medication has been prepared does not, by itself, create a right to a refund.

LongevityX MD is not the compounding pharmacy. Refunds related to pharmacy fulfillment may require the dispensing pharmacy’s involvement and are subject to pharmacy and state rules.

Exceptions required by law

Nothing in this policy limits refunds, cancellations, or other remedies that cannot be waived under the law of your state. If a licensed clinician determines a prescription is not appropriate after you have paid for product that was never dispensed, we will refund the undispensed product amount.

Chargebacks

Please contact support@longevityxmd.com before disputing a charge so we can review the order. Unresolved chargebacks for amounts validly owed may result in suspension of services and collection of the balance.

Contact

Cancellation and refund requests: support@longevityxmd.com. Related terms are in our Terms of Use.